Never Trust Tech Support

MyKidney.com Site off-line, 2008-04-22 @ 2030 EST

OK, here’s the deal - My Kidney Blog is currently under maintenance. Why?

… because the site admin (that would be me) purchased a simple Drupal theme from TemplateMonster.com that didn’t function as advertised…

In order to resolve my dissatisfaction, I politely asked for a refund (they have a 100% satisfaction guarantee) and was referred to ‘Paul’ in tech support who would ‘fix’ my problem, therefore resulting in my not wanting my guaranteed satisfaction in the form of a refund.

Paul instructed me to do four simple little steps to set-up the theme properly:

1. Download the most recent version of Drupal (already using it)
2. Install the most recent version Drupal (see #1)
3. Move the purchased theme to my themes folder (CHECK)
4. Add a MySQL dump file (which he emailed me, supposedly directly from the theme’s creator) to my database… (UH, CHECK… weird, but OK…)

The four simple steps resulted in a wipe of the entire MyKidney.com database (!!!!!!)

(…and, yes, I was the idiot who didn’t back-up my database first, but we’re talking about a theme, people!!)

Due to the fact that my most recent backup copy is from March 7th 2008, I’ve lost nearly two months of blog entries and customizations. What a mess!

In the meantime, (while I’m trying to get things back online - sans 2 months of data,) you’ll just be stuck seeing the blue “Site Offline” screen until things are resolved.

AND, please pardon my frustration. I never would’ve guessed that a theme would wreck my whole site. That’s what I get for spending money on a theme instead of leaving my free theme (that worked and looked just fine) alone :)

Wouldn’t it have just been easier (for everyone) to just give me my stupid fifty-bucks back???